Privacy Policy

Last updated: 17.09.2025

At Planet Iceland we take your privacy seriously. This policy explains how we collect, use, store, and protect personal data in accordance with data protection laws and best practices.

  1. Lawful and Fair Use of Data

We only collect and use personal data when we have a clear and lawful reason to do so. Most of the personal data we use is received from our trusted partner agencies who also have their own privacy policies in place. We always process your data in a fair and transparent way.

  1. Why We Collect Personal Data

We collect and use personal data to:

  • Organize and book travel services (e.g., accommodations, activities, transport)
  • Provide customer service and communicate with you or our partners
  • Fulfill legal obligations (e.g., accounting, safety regulations)

We never sell your data or use it for other purposes without consent.

  1. What Data We Collect

We only collect data that is relevant, necessary, and not excessive, such as:

  • Name and birth date, contact details, nationality
  • Travel preferences, dietary or accessibility needs (if relevant)
  • Payment and booking information

  1. Keeping Data Accurate and Up to Date

We do our best to ensure all personal data is accurate and current. If you notice any incorrect information, please contact us so we can update it.

  1. Data Retention

We keep personal data only as long as needed to fulfill the purpose it was collected for. In most cases, we retain client data for up to [X] years to comply with legal or financial regulations, then securely delete it.

  1. Your Rights

You have the right to:

  • Access your personal data
  • Correct or update it
  • Request deletion where applicable
  • Object to processing or restrict how we use your data

Contact us at info@planeticeland.is for any data-related request.

  1. How We Protect Your Data

We use strong technical and organizational measures to protect your data, including secure storage systems, access controls and employee training, data encryption where needed.

  1. Data Sharing and Transfers

We only share personal data with service providers (e.g., hotels, activity companies) when necessary for delivering your trip.

We do not transfer your personal data outside the European Economic Area unless the country provides adequate protection under EU standards or appropriate safeguards are in place.

  1. Questions or Concerns?

If you have any questions about your personal data or this privacy policy, please contact our team at:

📧 info@planeticeland.is 
📍 Planet Iceland – Lyngháls 9 – 110 Reykjavik IS – phone: +354 516 8000